1. Information We Collect

The information we collect depends on how you interact with UDE Hospitality and which services you request.

Contact and Identification Information

We may collect:

• Name;

• Email address;

• Telephone number;

• Mailing or billing address;

• Date of birth when required for a reservation;

• Government-issued identification details when required by a supplier; and

• Emergency-contact information.

Travel and Reservation Information

We may collect:

• Destination and travel dates;

• Traveler names and ages;

• Accommodation and rooming requests;

• Flight, cruise, transportation, and activity details;

• Loyalty-program information when provided;

• Travel preferences;

• Special requests;

• Reservation history; and

• Information included in inquiries, planning forms, proposals, invoices, or booking agreements.

Please provide only information reasonably necessary for the requested travel service.

Payment and Transaction Information

We may collect transaction details such as:

• Amounts paid;

• Payment status;

• Billing contact information;

• Refund information; and

• Limited payment-method details supplied by a payment processor, such as the card type and last four digits.

Complete card numbers and financial credentials are generally collected and processed by third-party payment providers rather than stored directly by UDE.

Communications

We collect information you provide when you:

• Submit a website form;

• Send an email or direct message;

• Communicate through social media or messaging platforms;

• Participate in a survey;

• Subscribe to marketing communications; or

• Contact UDE before, during, or after a reservation.

Website and Device Information

When you use our website, certain information may be collected automatically, including:

• IP address;

• Browser and device type;

• Approximate location derived from an IP address;

• Pages viewed;

• Referral source;

• Date and time of visits;

• Website interactions; and

• Cookie, analytics, and performance data.

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2. How We Collect Information

We may collect information:

• Directly from you;

• From the lead traveler or group organizer;

• Through our website and booking forms;

• Through travel-advisor and host-agency systems;

• From TravelJoy or another booking-management platform;

• From payment processors;

• From accommodation and travel suppliers;

• Through social-media platforms;

• From analytics and website-service providers; and

• From publicly available sources when necessary to respond to an inquiry or verify booking information.

If you provide information about another traveler, you confirm that you are authorized to provide it and will direct that traveler to this Privacy Policy.

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3. How We Use Information

We may use personal information to:

• Respond to inquiries;

• Develop proposals and travel options;

• Create and manage reservations;

• Process or reconcile payments;

• Coordinate accommodations and room assignments;

• Arrange flights, cruises, transportation, activities, and travel protection;

• Communicate confirmations, updates, instructions, and schedule changes;

• Provide hospitality and guest support;

• Manage UDE-hosted experiences;

• Maintain financial and business records;

• Personalize and improve our services;

• Operate, secure, and analyze our website;

• Prevent fraud and unauthorized activity;

• Resolve disputes and enforce agreements;

• Send marketing communications when permitted;

• Comply with legal and regulatory obligations; and

• Protect the rights, safety, and property of guests, suppliers, UDE, and others.

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4. Travel Suppliers and Service Providers

Travel arrangements often require information to be shared with independent companies.

Depending on the reservation, information may be shared with:

• Hotels, resorts, villas, and property managers;

• Airlines and cruise lines;

• Transportation and rental-vehicle providers;

• Tour, excursion, and activity operators;

• Event and ticketing providers;

• Travel-insurance providers or licensed insurance representatives;

• UDE’s host agency and travel-advisor networks;

• Booking, itinerary, and client-management platforms;

• Payment processors and financing providers;

• Website, email, cloud-storage, analytics, and technology providers;

• Professional advisors, accountants, insurers, or legal counsel; and

• Government agencies or authorities when legally required.

These organizations may process information under their own privacy policies and terms. UDE does not control the independent privacy practices of travel suppliers.

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5. Payments

Payments may be processed through third-party booking, payment, or financing platforms selected for the applicable reservation.

Those providers collect and process payment information according to their own privacy and security practices. UDE may receive transaction confirmations and limited payment details but generally does not receive or retain complete payment-card credentials.

Guests should review the privacy terms displayed by the applicable provider before submitting payment information.​

 

6. How We Share Information

UDE does not sell or rent personal information for money.

We may disclose information:

• To complete or manage a requested reservation;

• To provide hospitality or travel-planning services;

• At your direction or with your consent;

• To vendors performing services for UDE;

• To investigate fraud, misconduct, security incidents, or payment disputes;

• To protect a person’s health or safety;

• In connection with a business reorganization, transfer, or legal proceeding; or

• When required or permitted by law.

We limit disclosures to information reasonably relevant to the purpose for which it is shared.

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7. Cookies and Analytics

Our website may use cookies, pixels, and similar technologies to:

• Operate website features;

• Remember visitor preferences;

• Understand website traffic and interactions;

• Measure performance;

• Detect security issues; and

• Improve content and services.

Some technologies may be operated by Wix or other third-party providers. Those providers may collect information directly from a visitor’s browser under their own privacy policies.

You may manage cookies through the website’s cookie settings, when available, or through your browser. Disabling certain cookies may affect website functionality.

If UDE later activates advertising pixels or behavioral-advertising tools, this policy and the website’s consent settings should be updated before those tools go live.

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8. Marketing Communications

With your consent or as otherwise permitted by law, UDE may send:

• Experience announcements;

• Destination inspiration;

• Travel updates;

• Newsletters;

• Promotions; and

• Special offers.

You may unsubscribe through the link included in a marketing email or by contacting UDE.

Unsubscribing from marketing does not prevent us from sending essential communications about an active inquiry, reservation, payment, or hosted experience.

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9. Sensitive Travel Information

Travelers may voluntarily provide information relating to accessibility needs, dietary restrictions, allergies, mobility, health considerations, or emergency assistance.

UDE uses this information only when reasonably necessary to:

• Evaluate or communicate a requested accommodation;

• Coordinate with an appropriate supplier;

• Support guest safety; or

• Respond to an emergency.

Guests should not submit medical records or detailed health information unless UDE specifically requests it and provides an appropriate method for doing so.

UDE is not a healthcare provider, and information submitted to UDE is generally not protected by federal medical-privacy laws that apply to healthcare providers.

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10. Data Security

UDE uses reasonable administrative, technical, and physical safeguards designed to protect personal information.

These measures may include access controls, password protections, secure third-party platforms, and limiting information access to persons who reasonably need it.

No website, email system, messaging platform, or electronic-storage method is completely secure. UDE cannot guarantee absolute security.

Guests should avoid sending passport images, complete card numbers, medical records, or other highly sensitive information through ordinary email or social-media messages.

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11. Data Retention

UDE retains personal information only as long as reasonably necessary to:

• Provide requested services;

• Manage reservations;

• Maintain business, tax, insurance, and accounting records;

• Satisfy supplier and host-agency requirements;

• Resolve disputes;

• Prevent fraud;

• Enforce agreements; and

• Comply with applicable law.

Retention periods vary according to the type of information and the reason it was collected. Information that is no longer required may be deleted, anonymized, or securely archived.

Backup copies may remain temporarily until they are replaced through normal system processes.

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12. Third-Party Websites and Platforms

Our website and communications may link to supplier websites, social networks, payment processors, booking systems, or other third-party platforms.

Those services are independently operated and may collect information under their own privacy policies. UDE is not responsible for their content, security, or privacy practices.

Guests should review the applicable policies before submitting information through an external service.

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13. Children’s Privacy

UDE’s website and services are not directed to children under 17, and we do not knowingly collect personal information online directly from children under 17.

If we learn that a child under 17 has submitted personal information without appropriate authorization, we will take reasonable steps to delete it.

Information about a minor traveler may be provided by a parent, legal guardian, or authorized adult when necessary to arrange an eligible family or group reservation.

Although most UDE-hosted experiences are restricted to guests who are at least 21, the federal children’s-online-privacy standard generally concerns children under 17. Federal Trade Commission COPPA guidance

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14. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information UDE maintains about you;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Withdraw consent when processing depends on consent;

• Unsubscribe from marketing communications;

• Request information about how your information has been used or disclosed; and

• Appeal certain decisions concerning a privacy request.

Some requests may be limited when information must be retained for an active reservation, legal obligation, transaction record, fraud-prevention purpose, or legal claim.

To protect guest information, UDE may take reasonable steps to verify the identity and authority of the person submitting a request.

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15. Washington Consumer Health Data

Washington’s My Health My Data Act may apply to certain information that identifies or may be used to infer a person’s physical or mental health status.

Where applicable, Washington consumers may have rights concerning consumer health data, including rights to:

• Confirm whether qualifying information is being collected, shared, or sold;

• Access qualifying information;

• Receive information about certain disclosures;

• Withdraw consent; and

• Request deletion.

UDE does not sell consumer health data.

A request may be submitted using the contact information below. UDE may reasonably verify the requester’s identity before acting on the request.

Washington requires businesses subject to the Act—including qualifying small businesses—to provide specific disclosures about consumer health data and a mechanism for exercising applicable rights. Washington Attorney General guidance and RCW 19.373.020.

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16. California Privacy Notice

California residents may have additional privacy rights if the California Consumer Privacy Act or another California privacy law applies to UDE’s processing of their information.

Applicable rights may include the right to request access, correction, or deletion and the right to receive information about certain data practices.

UDE does not represent that it currently meets the statutory thresholds that make every provision of the California Consumer Privacy Act applicable. However, we will evaluate valid privacy requests under the laws that apply to the request.

Additional information about California privacy rights is available from the California Attorney General.

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17. Do Not Track and Privacy Signals

Some browsers provide “Do Not Track” settings. Because there is no single universally adopted standard for these signals, our website may not respond uniformly to them.

Where required by applicable law and supported by our website technology, UDE will honor recognized browser-based opt-out preference signals.

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18. Changes to This Policy

UDE may update this Privacy Policy to reflect changes in our services, technology, suppliers, or legal obligations.

The effective date at the top of the policy will be revised when changes are made. Material changes may also be communicated through the website or another appropriate method.

Changes do not retroactively authorize materially different uses of information when additional notice or consent is legally required.

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Contact UDE Hospitality

Privacy questions and requests may be submitted to:

UDE Hospitality
Operated by Upside Down Expeditions LLC
Seattle, Washington, USA

Email: info@udehospitality.com
Website:  www.udehospitatlity.com

Use the subject line: Privacy Request

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Our Commitment

Connection, community, and trust belong together.

UDE Hospitality is committed to handling guest information with transparency, care, and respect—from the first inquiry through the journey home.

Good People • Chill Vibes • Chill Vibes

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